Shipping
1. How can I track my order?
Answer:
Once your order has shipped, you will receive an email with a tracking number. You can use this number on our website’s “Track Order” page to monitor the status of your shipment.
2. What should I do if I receive a damaged or incorrect item?
Answer:
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a photo of the item. We will arrange for a replacement or a refund.
3. How do I contact customer service?
Answer:
You can contact our customer service team via email at shopabilitiecustomerservice@gmail.com
Alternatively you can use the live chat function in the bottom right of the screen (during business hours).
Our team is available Monday through Friday, from 9 AM to 5 PM EST.
4. What are your shipping options?
Answer:
We offer several shipping options to suit your needs, The available options and their respective costs will be displayed at checkout.
5. How much does shipping cost?
Answer:
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. You can view the total shipping cost at checkout before completing your purchase.
6. Do you offer free shipping?
Answer:
Yes, we offer free Economy shipping within the United States.
Free shipping promotions may also be available during special sales events.
7. What should I do if my order hasn't arrived yet?
Answer:
If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided. If there are any issues or delays, contact our customer service team for assistance.
8. Can I change my shipping address after placing an order?
Answer:
If you need to change your shipping address, please contact our customer service team as soon as possible. We can update the address if the order has not yet been processed. Once the order is shipped, we cannot change the shipping address.
9. How can I ensure my package is delivered safely?
Answer:
We recommend selecting a shipping address where someone will be available to receive the package. For high-value items, consider choosing a shipping option that requires a signature upon delivery.
Returns
1. What is your return policy?
Answer:
We accept returns within 30 days of purchase. Items must be unused, with tags and in their original packaging. To initiate a return, please contact our customer service team for further instructions.
2. Can I change or cancel my order?
Answer:
You can change or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes. After 24 hours, we are unable to make changes as the order will have already been processed.
3. How do I contact customer service?
Answer:
You can contact our customer service team via email at shopabilitiecustomerservice@gmail.com
Alternatively you can use the live chat function in the bottom right of the screen (during business hours).
Our team is available Monday through Friday, from 9 AM to 5 PM EST.
4. How do I return an item?
Answer:
To return an item, please contact our customer service team to request a return authorization. Once approved, you will receive detailed instructions on how to return your item, including the return shipping address and any necessary labels.
5. Do I have to pay for return shipping?
Answer:
Return shipping costs are our responsibility.
In such cases, we will provide a prepaid return shipping label.
6. How long does it take to process a return?
Answer:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
7. What items are non-returnable?
Answer:
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
8. Can I exchange an item?
Answer:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
9. What if I receive a defective or incorrect item?
Answer:
If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued.
10. Can I get a refund to a different payment method?
Answer:
Refunds will be issued to the original payment method used for the purchase.
Payments
1. What payment methods do you accept?
Answer:
We accept all major credit cards (Visa, MasterCard, American Express, Discover, Diners Club), PayPal, Meta Pay, Shop Pay, Venmo, Google Pay and Apple Pay. All payments are securely processed.
2. How do I apply a discount code?
Answer:
You can apply your discount code at checkout. Enter the code in the “Promo Code” box and click “Apply.” The discount will be deducted from your total automatically.
3. How do I contact customer service?
Answer:
You can contact our customer service team via email at shopabilitiecustomerservice@gmail.com
Alternatively you can use the live chat function in the bottom right of the screen (during business hours).
Our team is available Monday through Friday, from 9 AM to 5 PM EST.
4. Can I pay with multiple payment methods?
Answer:
At this time, we can only accept one payment method per order. If you have a gift card or store credit, you can use it in combination with one of the accepted payment methods.
5. When will my credit card be charged?
Answer:
Your credit card will be charged at the time of purchase. If there are any issues with your order, such as items being out of stock, we will notify you and issue a refund if necessary.
6. Do you offer financing or installment payment options?
Answer:
Yes, we offer financing options through Shop Pay. You can choose to pay for your purchase in installments over time. The available financing options will be displayed at checkout.
7. What should I do if my payment is declined?
Answer:
If your payment is declined, please check that your billing information matches your payment method details and that you have sufficient funds. If the issue persists, contact your bank or payment provider for further assistance.
8. How can I update my payment information?
Answer:
If you need to update your payment information, you can do so during the checkout process. For saved payment methods, you can update your details in your account settings.
9. Will I be charged sales tax?
Answer:
Sales tax is calculated based on the shipping address and applicable local and state tax laws. The total sales tax amount will be displayed at checkout before you complete your purchase.
10. Can I get a refund to a different payment method?
Answer:
Refunds will be issued to the original payment method used for the purchase.
11. What currencies do you accept?
Answer:
We currently accept payments in USD (United States Dollar). If you are shopping from outside the US, your payment provider may charge a currency conversion fee.
12. Do you offer discounts or promotional codes?
Answer:
Yes, we offer discounts and promotional codes during special sales events. To apply a promo code, enter it in the designated field at checkout, and the discount will be applied to your order.
ACCOUNTS
1. How do I create an account?
Answer:
To create an account, click or tap on the Main Munu, click or tap on “Sign Up” link at the top of our website. Fill in your details, and you will receive a confirmation email. Follow the instructions in the email to complete your registration.
2. How do I contact customer service?
Answer:
You can contact our customer service team via email at shopabilitiecustomerservice@gmail.com
Alternatively you can use the live chat function in the bottom right of the screen (during business hours).
Our team is available Monday through Friday, from 9 AM to 5 PM EST.
3. Do I need an account to place an order?
Answer:
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process for future purchases.
4. How do I reset my password?
Answer:
To reset your password, click on the “Forgot Password?” link on the login page. Enter your email address, and you will receive instructions to reset your password via email.
5. How do I change my account details?
Answer:
To change your account details, log in to your account and go to the “Account Settings” section. Here, you can update your personal information, change your password, and manage your addresses.
6. How do I view my order history?
Answer:
To view your order history, log in to your account and go to the “Order History” section. You will see a list of all your past orders, including the order status and details.
7. How do I save or update my shipping address?
Answer:
To save or update your shipping address, log in to your account and go to Profile then “Addresses” section. Here, you can add new addresses or edit existing ones.
8. How do I delete my account?
Answer:
If you wish to delete your account, please contact our customer service team. Note that deleting your account will remove all your information from our system and cannot be undone.
9. What should I do if I suspect unauthorized activity on my account?
Answer:
If you suspect unauthorized activity on your account, please contact our customer service team immediately. We recommend changing your password and monitoring your account for any suspicious activity.
10. Can I merge multiple accounts?
Answer:
Currently, we do not support merging multiple accounts. If you have created more than one account, we recommend using the account with the most recent order history and contact our customer service team for assistance with any issues.
